Tag Archives: Service

Cloud Management Platform – A Strategic Approach

single-pane

I have been talking to a lot of enterprise companies where the CTO’s, CIO’s and architects are trying to break into the “single pane of glass” service management strategy. Their reasons are fair and simple – the single pane of glass allows them seamless view, access and management capabilities for their entire IT foot print across multiple platforms and multiple regions.

What I hear ..

Most of these conversations have just about two key players who drive this discussion. The CIO’s/CTO’s really care about an easier way to broker IT services to internal business units. Cloud Services brokerage is the new hotness in enterprises and they are going all out to ensure they phase out the old, manual and antiquated processes and techniques and replace them with the new cloud savvy applications.

The architects and the operations folks on the other hand are all about how amazing the whole concept of a single pane of glass is and how much time, effort and man power it saves these teams not to forget the visibility that it gives to the IT staff in allowing them to respond faster to any events. (Advanced features in a cloud management platform include event management, monitoring and even disaster recovery!)

What adds fuel to fire is that Gartner and 451 research have clearly indicated that a majority of enterprise companies are transitioning to a cloud services brokerage model where achieving an effective ITSM model is easier than ever before.

Enterprises are stuck at either talking about how great Cloud management platform (single pane of glass) sounds or have deployed it but are not really using it to its fullest potential.

Easier said than done

There is a lot more strategy and planning that needs to go into effectively designing and deploying a cloud management platform to enable a reliable and an effective service brokerage framework.

The highlighted layers of the above picture are some of the key design aspects that need to be thoroughly thought of before deploying a management platform. You always have the option to grow your platform to add any feature at a later stage but you run the risk of reworking your foundation and your architecture which can have minimal to significant impact on your end users.

I will list out a few features that enterprises need to think about.

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